Privacy Policy
Last updated: May 31, 2026
1. Introduction
Colombo Airport Taxi Pvt Ltd ("we", "us", or "our") operates the colomboairporttaxi.com website and mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using our platform, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
- Full name, email address, and phone number (including WhatsApp)
- Date of birth, gender, country, and address
- Profile photo (if uploaded)
Booking Information
- Pickup and dropoff locations (GPS coordinates and addresses)
- Travel dates, times, and passenger details
- Vehicle preferences and special requests
- Flight details (for airport transfers)
Payment Information
- Payment method selected (card, PayPal, or cash)
- Transaction IDs and payment status
- Card details are processed securely by Stripe — we never store full card numbers
Technical Information
- IP address, browser type, device information
- Cookies and usage analytics
- Google Maps usage data (for route calculation)
3. How We Use Your Information
- To process and manage your bookings
- To assign drivers and coordinate pickups
- To process payments and issue receipts
- To send booking confirmations, updates, and reminders via email or WhatsApp
- To track flights and adjust pickup times for delays
- To improve our services and user experience
- To respond to your inquiries and provide customer support
- To comply with legal obligations
4. Information Sharing
We do not sell, rent, or trade your personal information. We may share limited information with:
- Assigned drivers: Name, phone number, pickup location, and trip details only
- Payment processors: Stripe and PayPal for secure payment processing
- Cloud service providers: AWS for hosting and data storage
- Google: For Maps and Places API services
- Law enforcement: When required by law or to protect our rights
5. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure authentication (AWS Cognito), encrypted data storage, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Booking records are retained for 3 years for operational and legal purposes. You may request deletion of your account and associated data at any time.
7. Your Rights
- Access and review your personal information
- Update or correct inaccurate data
- Request deletion of your account and data
- Opt out of marketing communications
- Request a copy of your data in a portable format
- Withdraw consent for data processing
To exercise any of these rights, contact us via WhatsApp or email.
8. Cookies
We use essential cookies for authentication and session management. We also use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites (Google Maps, payment providers, social media). We are not responsible for the privacy practices of these external sites.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:
- Company: Colombo Airport Taxi Pvt Ltd
- Location: Colombo, Sri Lanka
- Contact: Via WhatsApp or our website contact form